The Implementation of Key Performance Indicator Method in Receptionists' Performance Measurement of Amadea Resort & Villa Seminyak

  • AAA Ribeka Martha Purwahita purwahita Akademi Pariwisata Denpasar
  • I Ketut Saskara Denpasar Academy of Tourism
  • Ni Ketut Sutrisnawati Denpasar Academy of Tourism
DOI: https://doi.org/10.53356/diparojs.v2i2.76

Abstract

The Key Performance method is used to measure employee performance and is implemented for receptionists at Amadea Resort & Villas Seminyak. The overall results of receptionist performance measurements at Amadea Resort & Villas Seminyak are based on assessment criteria with a method called key performance indicators to measure overall performance, carried out according to predetermined standards. This study uses a qualitative descriptive approach, including observation, interviews and document review at the receptionist at Amadea Resort & Villas Seminyak. Determination of respondents using total sampling method. The KPI (Key Performance Indicator) assessment criteria at Amadea Resort & Villas Seminyak are excellent Service, Upselling Revenue, Guest Recommendation, Training, Perfect Grooming and Perfect Attendant.

 

Keywords: key performance indicator method, performance measurement, receptionist

 

Published
2023-05-27
How to Cite
purwahita, A. R. M. P., I Ketut Saskara and Ni Ketut Sutrisnawati (2023) “The Implementation of Key Performance Indicator Method in Receptionists’ Performance Measurement of Amadea Resort & Villa Seminyak”, Jurnal Kajian dan Terapan Pariwisata, 3(2), pp. 11-20. doi: 10.53356/diparojs.v2i2.76.
Issue
Vol. 3 No. 2 (2023): May Issue
Section
Articles

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